1. Subscription Refunds
All subscription payments are processed through Waffo Pancake, our Merchant of Record and PCI-DSS compliant payment processor. Refund requests are handled on a case-by-case basis.
- 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of first charge, provided usage has not exceeded 10% of plan quota.
- Duplicate Charges: Full refund for duplicate charges due to billing errors.
- Verified Service Interruption: Pro-rata refund or credit for service interruptions exceeding 72 hours caused by us.
- After 30 days (Annual Plans): No refunds are provided, but you can cancel at any time — service continues until the end of the billing period.
- Monthly Plans: Refunds are provided for the current month only if requested within 48 hours of charge.
2. How to Request a Refund
Send refund requests to refunds@demoforge.tech with:
- Your account email address
- Transaction ID
- Reason for the refund request
We will confirm receipt within 2 business days and process eligible refunds within 5-10 business days.
3. Processing Time
Approved refunds are processed within 5-10 business days and returned to the original payment method. Refunds will be credited to your account depending on your bank's processing times.
4. Chargebacks
If you dispute a charge through your bank before contacting us, your subscription will be suspended pending resolution. Please contact us first to resolve billing issues — we commit to responding within 2 business days and resolving confirmed billing errors within 5 business days.
5. Non-Refundable Items
- Fees for used subscription periods (except in Section 1 situations)
- Annual subscription refunds requested after 30 days from first purchase
- Accounts terminated due to violation of Terms of Service or Acceptable Use Policy
6. Contact
For refund requests, contact our support team: